| 
Description
Were looking for Customer Relations Representatives who understand the meaning of excellent customer service!!!!! Our Customer Relations team strives to resolve customer inquiries and issues by creating positive customer experiences, long term solutions, and brand loyalty. If you think you have what it takes to represent this GREAT company with a high degree of professionalism, courtesy, and integrity in all interactions, we want to hear from you today! Everyday, Customer Relations Representatives: * Proactively deliver superior customer service in response to customer calls, correspondence and e-mails (including complaints, product exchanges, refunds and rebates) * Resolve escalated customer concerns in a timely manner *Ensure confidentiality and security of customer personal data *Follow departmental guidelines to provide accuracy in all *Assist offshore call center with escalated customer issues and concerns *Escalate customer calls and correspondence to Senior Customer Relations Team Members and Management as appropriate *Escalate company and product issues to management and/or appropriate department *Builds strong relationships with Customer Relations Team members and Management, and offshore call center staff to best meet company goals and objectives Requirements: 3-5 years of customer service experience in a call center environment ideally handling escalated customer calls Ability to problem solve in an empathic and logical manner Flexibility to work in a team environment and maintain our commitment to excellence in customer satisfaction Basic Microsoft Word & Excel skills Superior verbal and written communications skills Ability to work Part-time Lotus Notes ++++ All interested candidates are encouraged to contact us right away for immediate consideration! We cant wait to hear from you!!
Apply Here
Salary: 25000 - 35000
Be the first to comment on this listing!